Production Support

Impac’s production support team is a group of professional system, database and network administrators, as well as business analysts and functional application consultants. All members of the production support team offer a total and holistic support environment for you business applications.

Certifications provide you with comfort that the professionals supporting your business applications not only have the experience but also have the training for the applications and systems that they support.

Certifications include:

  • Oracle Certified Professional (OCP)
  • Oracle Certified Associate (OCA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle Partner Technical Certification
  • Oracle Partner E-Business Certification
  • CompTIA A+

In addition to their product knowledge, Impac’s production support team provides professional, timely and friendly support for your business.

Impac offers these core features as part of our production support services:

    • Dedicated, toll-free phone number and client-specific email services
    • Electronic issue tracking and reporting services
    • Adjustable Service Contract levels to match your individual support requirements
    • “Burst Capacity” for emergency situations